Please see below some of the questions we are frequently asked about AllergyWise. If the answer to your question isn’t here or if you’re having any other technical problems please don’t hesitate to contact us via email [email protected] or phone +44 (0)1252 546 100 between Monday-Friday, 9am-5pm.


Why doesn’t my login work?

Your username will be the email address that you used when you registered for the course. If you’ve forgotten your password click on the link called “lost your password?” below the password login box. You will be sent an email to reset your password.

Can a colleague share my login?

All of our AllergyWise courses are designed to be done individually. If you give your login details to someone else the quizzes and course assessment will have already been completed by you and they will not be able to get a course completion certificate. If they would like to do the course themselves they will need to set up their own login.

Why can’t I see some of the films on the course?

Some of our films are on YouTube and may have been blocked by your IT system.

Why is my course not completed? I’m sure I’ve been through all the lessons?

It may be that you’ve missed a lesson, or skipped a module quiz. If you click on the name of your course (at the bottom left hand side of the screen), you can see all the lessons on the course. If there are any lessons that don’t have a green tick, this means they haven’t been completed.

CERTIFICATES (FREE courses only)

Will I receive a certificate when I complete my course?

We don’t send certificates to you automatically when you complete a FREE course. If you’d like proof that you’ve mastered AllergyWise, you can buy a proof of course completion certificate for just £5+VAT and support the work of the Anaphylaxis Campaign. You need to have completed and passed the final course assessment to be able to purchase a certificate and you will have 48 hours following completion, to download the certificate.

Why do I have to pay for a course completion certificate?

As a charity we receive no government funding meaning every penny we raise through fundraising, donations and sales allows us to continue our work to support people at risk of life-threatening allergic reactions.

Will a certificate be sent to me by email?

Our certificates are not sent by email, there will be a button to click to download your certificate once you have paid in the online shop.

I’ve downloaded my certificate but I can’t find it?

If you can’t find your certificate once it has been downloaded onto your PC or device try looking in your downloads folder. If you are really stuck, please give us a ring.

Is it a paper certificate?

In a bid to go greener and help the environment our certificates are downloads as PDF and are not paper.


Will I receive a certificate when I complete my course?

AllergyWise for Healthcare Professionals is accredited by the Royal College of Nursing and we will order a completion certificate from the RCN for you once you click on the link to order your certificate at the end of the course. The RCN send your certificate out to you directly in the post – please allow at least 10 working days for delivery once you have put in your order to us.

AllergyWise for GPs and Practice Nurses is accredited by the Royal College of GPs and you can download your completion certificate from the link at the end of your course.

I’ve completed AllergyWise for Healthcare Professionals and/or AllergyWise for GPs and Practice Nurses – does that mean that I am accredited to train others?

By completing AllergyWise for Healthcare Professionals you will be equipped to run your own anaphylaxis training session in confidence in your school, nursery or other care setting with our resources including lesson plans, presentations and speaker notes and a step-by-step guide.

By completing AllergyWise for GPs and Practice Nurses you will be equipped with our training resources to run your own anaphylaxis training session in confidence with patients, families and friends and/or colleagues, even if you have limited teaching experience.

Whilst the content of each of these courses is accredited by the Royal College of Nursing and Royal College of GPs respectively, completing an AllergyWise course does not make you an accredited trainer.

If you want to be an accredited trainer, you will need further training and assessment from an accredited training provider.