Why doesn’t my login work?
Your username will be the email address that you used when you registered for the course. If you’ve forgotten your password click on the link called “forgot password?” below the login button. You will be sent an email to reset your password.
Can a colleague share my login?
All of our AllergyWise courses are designed to be done individually. If you give your login details to someone else the quizzes and course assessment will have already been completed by you and they will not be able to get a course completion certificate. If they would like to do the course themselves, they will need to set up their own login.
Why can’t I see some of the films on the course?
Some of our films are on YouTube and may have been blocked by your IT system.
Why is my course not completed? I’m sure I’ve been through all the lessons?
You can see all the lessons on the course down the left-hand side of your screen. Each lesson has an orange circle that will be filled when the lesson is complete. You must move through each lesson in order by clicking ‘Complete and continue’ on the top right corner of your screen. You must compete the final ‘Feedback’ lesson to complete the course where you then have the option to buy a certificate – don’t forget to click the ‘Complete and Continue’ button on this page too!
How long will I have access to my course content?
You can log in to access your course content for 12 months. After 12 months you will need to re-register to take the course again. We recommend repeating training every 12 months.