Please see below some of the questions we are frequently asked about AllergyWise. If the answer to your question isn’t here or if you’re having any other technical problems please don’t hesitate to contact us via email [email protected] 


Why doesn’t my login work?

Your username will be the email address that you used when you registered for the course. If you’ve forgotten your password click on the link called “forgot password?” below the login button. You will be sent an email to reset your password.


Can a colleague share my login?

All of our AllergyWise courses are designed to be done individually. If you give your login details to someone else the quizzes and course assessment will have already been completed by you and they will not be able to get a course completion certificate. If they would like to do the course themselves, they will need to set up their own login.


Why can’t I see some of the films on the course?

Some of our films are on YouTube and may have been blocked by your IT system.


Why is my course not completed? I’m sure I’ve been through all the lessons?

You can see all the lessons on the course down the left-hand side of your screen. Each lesson has an orange circle that will be filled when the lesson is complete. You must move through each lesson in order by clicking ‘Complete and continue’ on the top right corner of your screen. You must compete the final ‘Feedback’ lesson to complete the course where you then have the option to buy a certificate – don’t forget to click the ‘Complete and Continue’ button on this page too!

How long will I have access to my course content?

You can log in to access your course content for 12 months. After 12 months you will need to re-register to take the course again. We recommend repeating training every 12 months.


Will I receive a certificate when I complete my course?


We don’t send paper certificates to you in the post.

 If you’d like proof that you’ve mastered AllergyWise, you can buy a proof of course completion e-certificate for just £5+VAT and support the work of Anaphylaxis UK.

You need to have completed and passed the final course assessment to be able to purchase an e-certificate and you can download your certificate at any time in the 12 months following completion of your course. You certificate will also be saved in the course curriculum section of your course.

Why do I have to pay for a course completion certificate?

As a charity we receive no government funding meaning every penny we raise through fundraising, donations and sales allows us to continue our work to support people at risk of life-threatening allergic reactions.

Will a certificate be sent to me by email?

 Our certificates are not sent by email. Once you have completed your course assessment and feedback and paid, click on ‘complete and continue’ in the top right corner and your certificate will appear. Click the grey download button underneath to save the certificate to your computer.


I’ve downloaded my certificate but I can’t find it?

If you can’t find your certificate once it has been downloaded onto your PC or device try looking in your downloads folder. The certificate is also stored in the course curriculum of your online course. You will also receive an email with a link you can click to take you directly to your certificate.

Is it a paper certificate?

In a bid to go greener and help the environment our certificates are downloads as PDF and are not paper.


I’ve completed AllergyWise for Healthcare Professionals and/or AllergyWise for GPs and Practice Nurses – does that mean that I am accredited to train others?

By completing AllergyWise for Healthcare Professionals you will be equipped to run your own anaphylaxis training session in confidence in your school, nursery or other care setting with our resources including lesson plans, presentations and speaker notes and a step-by-step guide.

By completing AllergyWise for GPs and Practice Nurses you will be equipped with our training resources to run your own anaphylaxis training session in confidence with patients, families and friends and/or colleagues, even if you have limited teaching experience.

Whilst the content of each of these courses is accredited by the Royal College of Nursing and Royal College of GPs respectively, completing an AllergyWise course does not make you an accredited trainer.

If you want to be an accredited trainer, you will need further training and assessment from an accredited training provider.